E-Commerce Disputes

E-commerce transactions are essentially based on trust among sellers and buyers who are unlikely to ever see or speak to each other.

Inevitably, some of these transactions are bound to turn into disputes. What happens when a seller in the USA and a buyer in the UK disagree over a sale transaction worth only a few hundred pounds? What recourse do they have, when small claims litigation and arbitration are obviously not cost-effective or feasible options? Sometimes having reliable products, clear return/refund policies and a multi-language web site may not be enough.

Using an independent, neutral and inexpensive dispute resolution process is usually the best approach to such disputes. The purpose of mediation is not to determine which party is right or wrong, but to help the seller and the buyer reach a settlement which both parties can accept.

We can assist with the entire mediation process to ensure it meets all parties’ requirements. Our team offers efficient and timely advice in e-commerce disputes to ensure an appropriate solution is obtained.